Customer Service Specialist - Clinic

Location: Middletown, NY
Hours - Monday - Friday 10 am - 6:30 pm (40hrs weekly)
Rate of pay: $22.00 per hour 
Pay to stay bonus: $5,000
OVERVIEW OF PRIMARY RESPONSIBILITES:
In this role you will:

Be customer focused, able to multi-task in a high volume community counseling center
Registering new clients for services, verifying insurance information, collecting co-pays, and scheduling appointments                                                                                               
Answering phones, directing calls and taking messages
Scanning to electronic healthcare record, copying, filing, and archiving charts
Submitting emails
Perform other duties as assigned

QUALIFICATIONS:
The ideal candidate will:

Have a minimum 1 year in a clerical support role
Have computer skills (Microsoft Word, Excel, Outlook) and experience working with electronic health records.
Possess excellent communication, customer service, and organizational skills
Bilingual English and Spanish speaking a plus

PRIMARY FUNCTIONS:

Answering Calls
Emailing
Faxing
Co-Pay collection
Mail Processing
Appointment Scheduling
Registration of new clients

 
ADDITIONAL FUNCTIONAL / ORGANIZATIONAL SUPPORT:

Assignments may be determined at a future date

 
QUALIFICATIONS AND ATTRIBUTES:
The ideal candidate will:

Have a minimum 1 year in a clerical support role
Have computer skills and experience working with electronic health records
Possess excellent communication, customer service, and organizational skills
Bilingual English and Spanish speaking a plus

 
EDUCATION AND EXPERIENCE:

High School Diploma or GED

PHYSICAL CHARACTERISTICS:

Must be capable to sit or stand in front of a computer for long-periods of time
Able to work in open space floor plan
Must be capable to move throughout work day and follow people served throughout community
Work alongside co-workers within 3 feet
Must be able to move in tight spaces
Occasional lifting of > _25+ pounds