Concierge PRN

Do you want to join an organization that invests in you as a(an) Concierge PRN? At HCA Florida Citrus Hospital, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Job Summary and Qualifications

We are currently recruiting for a Concierge to join our team! As our Concierge, you will act as a liaison between patients, patients' relatives, and the facility to improve customer/patient satisfaction. We are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply now! 

 

What you will do in this role:

 

• You will communicate patient questions, complaints, problems and concerns to appropriate hospital leadership.
• You will clearly explain Hospital processes to patients
• You will obtain the information needed to develop a solution for the patient and their family.
• You will demonstrate excellent customer service when problem solving, communicating, providing information and reassurance to patients and their family.
• You will demonstration sound judgment and seek guidance when uncertain of situation.
• You will refer to appropriate leadership staff and to risk management when necessary.

 

What Qualifications you will need:

• High School diploma or GED required.
• Effectively communicates physician, patient, and family needs to appropriate members of the health care team.
• Ensures continuity of care thru precise and consistent communication of patient information with other departments and staff.
• Assists in the learning process for new employees, including training and supervision.
• Performs clerical duties including correspondence and phone calls.
• Strong customer service skills
• Ability to manage stress appropriately.
• Must be computer literate and able to multi-task.

• High School Graduate / GED

Benefits

HCA Florida Citrus Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Since 1957, HCA Florida Citrus Hospital has grown from a single community hospital into a regional powerhouse with over 200 licensed beds. We are proud to be celebrating over 50 years of healing as the leading provider of healthcare in the surrounding area. We offer 24-hour emergency room services, heart and vascular care, orthopedic and spine care, women's services, primary stroke center, minimally invasive surgery including robotics and bariatrics. We also offer outpatient wound care, diagnostics, laboratory and rehab services. We are the home of Citrus county's most comprehensive Heart and Vascular Center. Our Heart and Vascular Center is known for its innovative design and outstanding clinical outcomes.

At Citrus Hospital, our patients become our family. You may recognize many of our colleagues. They're your neighbors and friends. Over 80 of our colleagues were recently celebrated with the 10+ years of service award. That's the advantage of receiving care in a community hospital that offers more personalized care. We have been consistently top-rated in surgical excellence. We believe excellent people make excellence happen. If this sounds like the type of meaningful work you'd like to be a part of, we hope you'll consider a career at Citrus Hospital.

HCA Healthcare has been named one of the World's Most Ethical Companies by Ethisphere Institute for ten consecutive years (2010-2019). In 2019, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Concierge PRN opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.